Fleet Management System Redesign
A UX-led redesign of Trackunit's fleet management platform, grounded in direct access to real customers for evaluation and co-design.
- Role
- UX Designer
- Year
- 2017
- Organisation
- Aalborg University
Outcome
Delivered validated low and high fidelity prototypes demonstrating significant usability improvements, based on iterative testing with Trackunit's actual customer base.
Trackunit A/S builds fleet management software for the construction industry — a domain where the users are often on a job site, under time pressure, and not interested in learning new interfaces. Our brief was to redesign the platform with user experience as the lead.
What made this project unusual
We had direct access to Trackunit’s real customers. That’s rarer than it sounds in academic project work — it meant our research was grounded in actual pain points from people who use the system professionally, not proxies or assumptions.
Process
Working within the theme of interaction and experience, the project followed a full UX design cycle:
User experience evaluation — structured sessions with Trackunit customers to understand where the current system frustrated them, where it worked well, and what tasks mattered most. We used a combination of usability testing, think-aloud protocols, and follow-up interviews.
Low fidelity prototyping — rapid paper and sketch prototypes to explore structural and navigational changes without investment in visual design. These were tested with users early to validate direction before committing to anything.
High fidelity prototyping — detailed, interactive Figma prototypes reflecting the refined design, tested again with the same user group to validate improvements.
Design focus areas
The redesign concentrated on:
- Task-oriented navigation — restructuring the IA around what fleet managers actually do, not around the system’s internal data model
- Reduced cognitive load — surfacing the most-used functions without burying them in menus designed for edge cases
- Mobile context — accounting for the reality that many users access fleet data on phones or tablets in the field
Where it started my thinking
This was my first project with real industry access and real user feedback. Watching someone struggle with an interface I’d assumed was obvious — and then watching their relief when a redesigned version just worked — is what confirmed that UX is where I wanted to focus.